This is not a joke. This is the real deal. These are actual responses from both sides.

My e-mail: Yesterday I came SMS, it will be delivered “today”. Even to this moment you did not. I asks for information, which the package is delivered to my address.

Their response: The goods were forwarded to a courier should be delivered. Try to inform the transport company directly at what went wrong … the package number is: xxxxxx

My response: I could not care less where they went wrong. I will not find anywhere, with whom I have no business relationship. I paid for the goods, I pay for the service of your company once again ask, when will my package delivered to my address.

My e-mail: This  Failure goods that I ordered from your company on the date of service dd.mm.yyyy xxxxxxx. To date dd.mm.yyyy +2 days 11:42 zboží not delivered to my address and neither one of your staff was able to inform me of the time of delivery of goods paid. Asks for information, which will be delivered to my order No. xxxxxx.

Date + 2 days of ordering, the time 16:30 - Messenger ante portas

Assessment

It was not until 24 hours, not even the evening service (between 17:00-21:00) so extra for the service toss stack. Also cost about 3 min phone call and about 15 minutes time spent on writing e-mails.

Refer the customer to find out where their package i understood as a joke. With regard to the fact that none of the firms concerned by this time, did not respond to an e-mail emergency, fit into the mosaic of the Failure of corporate culture.

Updated

I thought the matter is closed. No. I was wrong. Evening, at the time of ordering date + 2 days, the time 19:36 me to my representation above came the reply, which does not comment on that. I clearly asked: None of the information, which will be delivered to my order No. xxxxxx. And they to:

Unfortunately, this service is not currently available, the order will cancelled and returned the money or you will be included in new orders.

Have a nice day,